About Us

Our Senior Community & Care Advisors live within the communities they serve. Every Advisor builds personal relationships with the senior living homes in their territory by touring prior to ever referring a family.

Total Senior has years of experience in the industry and understands what it takes to put an elder in the respective community for their condition. Understanding people and the industry is what we do and it’s how we’ve become successful in helping every family we work with.

Providing professional service includes knowing where we refer families. Our Advisors pre-screen ALL communities in our database. We meet the Administrators, talk to existing residents, and inspect the physical premises. We continue to track licensing updates, including citations and complaints.

Our ethical and compassionate Advisors provide support and guidance from the first conversation as they learn each family’s needs and continue to follow up after a move in is complete to be sure services are surpassing expectations.

Feedback is everything to us, as knowing what each family experiences is the only way we can continue to provide the highest level of service and guidance. Although we stay in touch with community operators and inspect licenses, only those residing in a community can give us the necessary feedback to know what is going on day to day.

We have collected detailed data on every community and match families with only those that match their parameters, including geographically, financially, and those that are able to provide the necessary care. Additionally, we contact each community prior to referring a family to make sure there is a vacancy…why send you to a community that has no availability?

Our goal is to work with as many communities as possible in order to not “hide” any options from the families that trust us. To achieve this goal, we leave money on the table and charge the LOWEST referral fees in the industry. As a result, we partner with more communities in the areas we service.

Advisors do not have quotas to fulfill. We are a local resource, not a sales team. We have done our best to create a compensation model that does NOT incentivize Advisors to be sales people. By focusing on providing quality of service and guiding each family to the finish line, whether it be placement into assisted living or making an introduction to a home care provider, financial compensation is a result of doing a good job.