About Us
How Total Senior
Works
Local Advisors
Our Senior Community & Care Advisors live within the communities they serve. Every Advisor builds personal relationships with the senior living homes in their territory by touring prior to ever referring a family.
Knowledge & Education
Total Senior has years of experience in the industry and understands what it takes to put an elder in the respective community for their condition. Understanding people and the industry is what we do and it’s how we’ve become successful in helping every family we work with.
Boots On The Ground
Providing professional service includes knowing where we refer families. Our Advisors pre-screen ALL communities in our database. We meet the Administrators, talk to existing residents, and inspect the physical premises. We continue to track licensing updates, including citations and complaints.
Here For You, Always
Our Senior Community & Care Advisors live within the communities they serve. Every Advisor builds personal relationships with the senior living homes in their territory by touring prior to ever referring a family.
Staying In Touch
Feedback is everything to us, as knowing what each family experiences is the only way we can continue to provide the highest level of service and guidance. Although we stay in touch with community operators and inspect licenses, only those residing in a community can give us the necessary feedback to know what is going on day to day.
Save Time & Stress
Total Senior has years of experience in the industry and understands what it takes to put an elder in the respective community for their condition. Understanding people and the industry is what we do and it’s how we’ve become successful in helping every family we work with.
See the Entire Picture
Our goal is to work with as many communities as possible in order to not “hide” any options from the families that trust us. To achieve this goal, we leave money on the table and charge the LOWEST referral fees in the industry. As a result, we partner with more communities in the areas we service.
No Quotas
Advisors do not have quotas to fulfill. We are a local resource, not a sales team. We have done our best to create a compensation model that does NOT incentivize Advisors to be sales people. By focusing on providing quality of service and guiding each family to the finish line, whether it be placement into assisted living or making an introduction to a home care provider, financial compensation is a result of doing a good job.
Total Senior is all about personalized service with a focus on our core values.
What we stand for
Compassion
Families rely on our Advisors during what are often very stressful times. When hiring Advisors to serve the families that trust Total Senior, we look for one particular character trait: Compassion. Anyone can be trained do the job, but only those with their hearts in the right place can do the job well. This isn’t just a business, these are people’s lives we are impacting.
Integrity
We’ve all heard of scams impacting seniors and healthcare professionals taking advantage of those that don’t know any better. We are here to be advocates and enforcers of professional and ethical services. Every step of the way, we strive to do what’s right.
Family First
We treat every client like our own family. Our Advisors are trained to put themselves in their clients’ shoes. Would they be happy with the options provided for their own mother? Would they feel comfortable with the guidance they’re receiving if the roles were reversed?
How our free service works
Education
Our personalized approach involves a thorough assessment to understand our clients' needs and preferences.
Touring
Once we have selected suitable communities, we arrange tours for our clients, offering insights and answering any questions you may have.
Research
We use our extensive database and custom technology to identify potential matches for your family.
Transition
Total Senior is committed to ensuring a smooth transition. We offer support with paperwork, coordinate move-in arrangements, and provide ongoing assistance as needed.